TERMS AND CONDITIONS
Welcome to INDUSTRIAL CHIC LOFT
When shopping at ICL , whether the order is placed over the phone or via the website, or at 1 of our retail locations you agree to the following terms and conditions. Please read them carefully and contact us if you have any questions.
Orders may not be canceled for any reason without incurring restocking fees or delivery costs if order has been processed Any cancellation of an order will need to follow the Cancellation Policy procedure described below.
ICL makes every effort to deliver orders to our customers as quickly as possible unless a customer requests an order to be held for a period of time. Once an order is assigned a trip or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 20% restock /cancellation fee. There are high costs moving furniture across the country, and by having this policy we are able to keep our costs low and pass significant savings to our customers.
DELIVERY TIME FRAMES
Delivery times can vary based on what you order and where it is being delivered to. If you have questions about the availability of any product or need an estimate for delivery, please email chris@industrial-chic.com.
Once an order is processed, we will call and give you an approximate delivery time frame. In stock items are usually delivered within 1-3 weeks from when the order was placed. We will continue to update you on the order as it progresses. Delivery time frames are an estimate – actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. ICL is unable to offer compensation for deliveries that do not occur exactly as scheduled.
DELIVERY PROCEDURES
Please follow these procedures to ensure a smooth delivery:
Allow for at least 4 hours before and after the scheduled delivery time for unforeseen circumstances that would cause the delivery to occur earlier or later than scheduled. Allow more time for remote areas or area/times of day that are subject to heavy traffic. ( in some circumstances delivery will need to be rescheduled for a different day /time ) If customer cancels order due,to delivery delays a 20% cancellation/restocking fee will be deducted from refund .
If an item does not fit in customers home and needs to be returned , a customer will be charged a 20%restocking fee as well as round trip actual shipping fees incurred by ICL If multiple delivery attempts are made, the customer will be responsible for all delivery costs after the initial attempt. If we are unable to reach you to set up your delivery for a period of 30 calendar days or more, ICL reserves the right to treat the order as a return. You will be refunded using the address and payment information last supplied to us.
CANCELLATION POLICY
To cancel an order, a customer must call or email ICL . Please send us a cancellation request via email Requests for cancellation are not complete until they are confirmed by ICL and subject to restocking / cancellation fees.
ICL makes every effort to deliver orders to our customers as quickly as possible unless a customer requests an order to be held for a period of time. Once an order is assigned a trip or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 20% RESTOCKING /CANCELLATION FEE . There are high costs moving furniture across the country, and by having this policy we are able to keep our costs low and pass significant savings to our customers.
All shipping charges are non-refundable. All associated cancellation fees will be deducted from your refund.
DAMAGES
ICL makes every feasible effort to make sure that your order arrives to you in perfect condition the first time. However, despite taking extreme precautions protecting the furniture, and only working with premium and vetted delivery agents, damages may occur on rare occasions.
Customer agrees to allow ICL the manufacturer, and/or our shipping agent the opportunity to remedy the damage or defected issue. Said resolution will be at no cost to the customer.
Customer agrees to accept the remedy selected by ICL the manufacturer or the shipping agent.
Our goal always is to make our customers happy. However, if a customer prefers to cancel the order rather than allowing us to remedy the issue(s), the order will be considered a cancellation, and as such, subject to our RESTOCKING / cancellation policy.
If we request information, such as pictures, serial numbers, or repair quotes, and do not receive a response from you for 5 consecutive calendar days, it is assumed that you are keeping the order in its current condition and no further remedies will be offered.
Customer must e-mail ICL a request for a Return Authorization Number within 24 hours of receiving delivery.
Returned items must be received by ICL within twenty days from the date the return authorization is issued. If Items were received via a white glove delivery, we will have the delivery agent contact customer directly to schedule a pickup date.
ICL will calculate and provide to you in writing or email, applicable restocking fees, and actual delivery charges. A Return Authorization number will not be issued until CF receives written acceptance from a customer of all return fees via email or fax.
Refunds, if applicable, will not be issued until item(s) are inspected by CF, manufacturer or an authorized 3rd party agent of CF Full Refunds May Not Be Issued If:
The item(s) is determined by ICL or the manufacturer to have been used or damaged by a customer.
If the item(s) was returned C.O.D. If the item(s) is not returned in its original packaging or equivalent.
If the item(s) does not have a Return Authorization Number affixed to the outside of the package.
If the item(s) are returned with damage and cause of damage is determined to be a result of shipper’s mishandling.
DISCLAIMERS
Finishes and colors vary due to reclaimed materials used in construction of ICL furniture online may not accurately represent the true color or pattern. Customer accepts liability for their purchase. If customer received delivery of an item(s) with a finish, color or texture that varies from what you saw on the ICL website, or any website other than ICL at a physical furniture store, or recommendations you received from a ICL sales representative.
The customer is responsible for reviewing the order confirmation details sent to them, and notify ICL within 24-hours.
Before ordering, always measure the space you plan on placing your new furniture in to make sure that it will fit. If purchased item(s) cannot fit into the home or room, and need to be returned, the order will be subject to ICL cancellation policy.
POLICIES, MODIFICATION, AND SEVERABILITY
INDUSTRIAL CHIC LOFT reserves the right to make changes to our site, policies, Service, Terms, and these Terms and Conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.